Choosing the right phone service provider for your business is not an easy task. With so many options available, the quickest decision is to choose a well-known provider and hope for the best. As many businesses find out, this decision can often lead to major frustration.
The question becomes: Should your business choose a phone service provider based on customer service, reliability, features, or price? What about reputation? Locally owned and operated, CrossPath Telecom Network, has earned a reputation in Clarksville to provide all of these elements, sealed with the mantra: “You’ve never loved a phone company … until now!”
Is it true? Let’s find out.
Customer service
Over the past decade, great customer support in the phone service industry has been difficult to find. Many popular phone service providers are outsourcing their customer support to reduce overhead expenses. The result: longer hold times and slower resolutions. At CrossPath Telecom Network, customer service is not outsourced. All customer support representatives are employees of CrossPath and operate within. From their Google reviews, CrossPath’s customer service reputation appears nothing short from stellar.
Reliability
According to their stats, CrossPath Telecom Network has the most reliable telephone service on the market – over 99.999% uptime. Within any service industry, that number is impressive. CrossPath has multiple service redundancies configured on their network and an automatic failover feature to ensure that businesses never miss a call. Also, CrossPath is not a reseller – they entirely own and operate their service infrastructure.
Phone system and features
CrossPath’s VoIP phone system and features are hosted and managed virtually in the cloud across CrossPath’s data centers. The telephones connect to CrossPath’s cloud phone system via Internet connection. CrossPath’s telephones will operate at the office, remotely at home or anywhere in the world. Their VoIP features are intuitive and a-la-carte, which allows businesses the flexibility of choosing only the features they need. How does a business make that determination? A CrossPath account manager will meet with the prospective business partner, evaluate their operations and workflow, then design a custom-built telecom solution that also includes the hardware as part of the monthly service. For a list of CrossPath’s most popular features, click here.
Price
With operating budgets constantly under a microscope, price is always a factor in the decision-making process. CrossPath Telecom Network does not claim to have the lowest prices available on the market, but they do claim to offer businesses the most value with their services at a very competitive price. CrossPath is currently advertising a promotion for new customers: “2 months free and no setup fees.” This is definitely a nice incentive for making the switch to a new provider. Compared to other cloud-hosted VoIP providers, CrossPath’s monthly prices are in the low-mid range and are dependent upon the features chosen.
The verdict
When considering price vs. value, CrossPath Telecom Network appears to offer the best bang for the buck. Can CrossPath’s services and features help businesses increase revenue? With features that increase company efficiency, fast local customer support, and the best service uptime found in the market, the answer is yes.
For more information about CrossPath Telecom Network, visit them here: