CLARKSVILLE, TN – Montgomery County 911 Emergency Communications announced it has begun accepting text-to-911 service for Clarksville and Montgomery County. Wireless customers can now send a text (up to 140 characters) to 911 in an emergency.

Text to 911 should only be used in an emergency situation when placing a call is not possible: For instance, if the caller is deaf, hard-of-hearing, speech impaired, or when speaking out loud would put the caller in danger.

“Montgomery County Emergency Communications District is excited to offer Text-to-911 service to the citizens of Clarksville, Montgomery County. This service adds a new channel of communication for those who are unable to make voice calls, such as those with hearing and speech impairments and those in an unsafe environment,” said Montgomery County 911 Director Hope Petersen.

If there is an emergency and you are unable to make a call, remember these steps:

  • Do not text and drive.
  • Texting 911 can be done by typing “911” in the field for the phone number. No other numbers need to be used.
  • In the first text message, send the location and type of emergency.
  • Text in simple words; use plain language.
  • Send a short text message without abbreviations, slang or photos. Messages should be brief and concise.
  • Be prepared to answer questions and follow instructions from the 911 call taker.

Don’t abuse 911:

  • Text to 911 service is only for emergencies.
  • It is a crime to text or call 911 with a false report.

The Text-to-911 service will have challenges:

  • A text or data plan is required to place a Text-to-911 call.
  • As with all text messages, messages to 911 may take longer to receive, may get out of order, or may not be received at all.

Voice calls to 911 are still the best and fastest way to contact 911. Only utilize this service when a voice call is not possible or safe.