LG Washing Machines ranked number one in customer satisfaction

CLARKSVILLE, Tenn (CLARKSVILLENOW) – LG Electronics, which assembles its washing machines at its new million-square-foot home appliance factory in Montgomery County, has earned the #1 rating in overall customer satisfaction across its home appliance portfolio that includes laundry and kitchen appliances, according to the just-released 2019 American Customer Satisfaction Index® (ACSI) ratings.

LG took home the highest rankings in laundry for the second year in a row.  LG refrigerators also received top rankings in customer satisfaction in this year’s report.

LG’s $360 million Clarksville factory, believed to be the most advanced, integrated washing machine production plant in the world, employs more than 700 workers who are supporting continued production ramp-up – helping to accelerate delivery of LG’s home appliances to better meet U.S. consumer demand.

“As the most-awarded home appliance brand in customer satisfaction and product quality, LG delivers laundry and kitchen innovations that U.S. consumers can rely on to make life easier,” said David VanderWaal, senior vice president of marketing, LG Electronics USA. “When shopping for new home appliances, many of which come from Tennessee, check the facts and shop with confidence that you’re getting the best in performance and quality, along with cutting-edge innovation and design, with LG.”

For over two decades, the ACSI has used its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and 46 key industries that together represent a broad swath of the national economy. The ACSI measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant U.S. market share.

LG’s top rankings from the ACSI come on the heels of the company earning more J.D. Power customer satisfaction awards for kitchen appliances than any other manufacturer three years in a row. In the 2019 J.D. Power rankings, LG ranks highest in customer satisfaction with dishwashers, French-door refrigerators, side-by-side refrigerators and top-mount freezers, two-door refrigerators.