CLARKSVILLE, TN (CLARKSVILLE NOW) – The City Council held a special session meeting on Wednesday to give final approval to an added grace period for Clarksville Gas & Water bill payments, which they approved unanimously, 11-0.
“Our department continually analyzes the needs and wants of customers through customer interactions and reviewing related policies,” Gas & Water General Manager Mark Riggins said previously. “One comment we consistently hear is that, from time to time, customers simply need more time to pay.”
With the effects the community endured due to the federal government shutdown, Riggins asked the City Council to allow Clarksville Gas & Water to move forward with the payment extension policy revision.
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Councilwoman and Gas & Water Committee Chair Deanna McLaughlin sponsored the amendment. Councilpersons Ambar Marquis and Joe Shakeenab were not in attendance for Wednesday’s meeting.
How CGW extensions will work
This revised policy will allow Gas & Water, upon individual request, to extend a customer’s utility bill payment by 14 days to avoid interruption of service. The revised policy would allow two payment extensions per year, although not in immediate succession.
This policy applies to all Clarksville Gas & Water customers, whether affected by a government shutdown, a future employer layoff, or any other unanticipated personal hurdles that might hurt household finances.
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