Story by BACH
FORT CAMPBELL, Ky. – In order for Blanchfield Army Community Hospital Call Center staff to better serve their patients, the Call Center (Appointment Line) hours are adjusting to meet the high volume of calls during the busiest hours.
Beginning Dec. 18, BACH’s new Call Center hours will be from 6 a.m. to 4:30 p.m., Monday through Friday.
“Adjusting the call center hours, allows us to shift more personnel to answer the phones during the peak hours where over 90% of the calls are received,” said Paul Pierson, chief of BACH’s Clinical Service Division. “We hope that this change in service will prove to be more convenient and offer better satisfaction for our patient population.”
Beneficiaries who would like to make or cancel an appointment after the Call Center has closed can continue to make appointments or cancel appointments using www.tricareonline.com 24 hours, 7 days a week.