CLARKSVILLE, Tenn. (CLARKSVILLENOW) – Following an upswing of COVID-19 cases in Montgomery County, Clarksville Gas & Water and the Building & Codes offices have closed their customer service lobbies.
Gas & Water
Gas & Water facilities where business transactions are conducted face-to-face will close to customers and visitors beginning at 8 a.m. on Wednesday, Dec. 16. This includes customer service centers, administration and engineering offices, and water and wastewater treatment plants, according to a city news release.
“It’s important to close our customer lobbies for the safety of the community and our employees who perform routine duties that put them in close contact with the public,” said Mark Riggins, Gas & Water General Manager, in the release.
“Our goal is to lower the risk of exposure in the workplace while continuing to deliver essential utility services. I thank you for your understanding and cooperation until there is no longer a risk and facilities can once again be reopened to the public.”
Drive-up customer service windows will remain open from 8 a.m. to 4:30 p.m. Monday-Friday at 2215 Madison St. and 2015 Fort Campbell Blvd.
Customers are encouraged to make bill payments on time by accessing the online customer account management feature, WebConnect, at www.clarksvillegw.com. Customers also may pay by phone using the Utility Billing Line, 931-645-7400, and follow the interactive voice prompts; pay by regular mail with the bill stub; use drive-up window service; or deposit payments in customer service center drop boxes at 2015 Fort Campbell Blvd. and 2215 Madison St.
Gas & Water will not suspend late fees or service shut-offs due to nonpayment since the customer drive-through window service will remain open Monday-Friday, 8 a.m. to 4:30 p.m. except for holidays.
Employees will report to work to maintain normal utility operations during scheduled work hours, 8 a.m. to 4:30 p.m., Monday to Friday. Treatment plants will operate around the clock as normal.
Building and Codes
City Building & Codes will close its lobby beginning at 7:30 a.m, Wednesday, Dec. 16, according to a news release.
The office will remain open from 7:30 a.m. to 4 p.m. Monday to Friday for issuing permits and collecting fees, but it will limit face-to-face interactions and encourage the public to use phone and email contact to conduct business.
The lobby at 100 S. Spring St. will be locked, but the vestibule will remain open, allowing for indirect access and service. Inspectors will remain in the field, but the department asks that inspection requests be called in as early as possible.
Reach the department at 931-645-7426; by fax at 931-645-7430; or by emailing david.smith@cityofclarksville.com.